FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RETURN POLICY?
Ready to ship and any custom-built boxes from Sonola Gift Company and the items curated inside them are final sale and not eligible for refunds, returns, or exchanges.
WHEN WILL THE GIFT BOX I ORDERED BE RECEIVED?
This shipping method we currently offer is Priority Mail through USPS. Shipping typically takes between 1-3 business days after your order is fulfilled.
Please note, we cannot guarantee delivery dates.
DO YOU SHIP INTERNATIONALLY?
At this time, we do not ship internationally; this option will be available soon!
I'M A LAST MINUTE SHOPPER, DO YOU OFFER RUSH ORDERS?
Rush orders and expedited shipping may be available at an additional cost; please email our customer service department at email@example.com for assistance.
HOW LONG WILL IT TAKE TO CREATE THE GIFT BOX I ORDERED?
It generally takes about 4-5 days to create your gift box with one or two customized items. Fulfillment times may vary depending on how many customized items you include in the gift box. Please feel free to contact our customer service department at firstname.lastname@example.org if you have more questions or need further assistance.
HOW CAN I HAVE CUSTOM GIFT BOXES MADE FOR MY CLIENTS OR TEAM?
Our personalized and custom gift boxes are an excellent way to thank your team for their hard work or show clients how much you appreciate them. We make custom boxes for all occasions. If you would like us to create fantastic custom gift boxes for your team or clients, please don't hesitate to contact our customer service team for assistance. We are here to help!
HOW DO I CARE FOR MY TUMBLER AND BRACELET?
Tumblers are BPA-free stainless steel. To keep your tumbler looking its best, we recommend handwashing in warm soapy water. Avoid scrubbing the label vigorously; a soft sponge/cloth should do it.
Bracelet cuffs are made of gold, rose gold plated stainless steel. To keep your bracelet shiny, we recommend you avoid wearing it in hot showers, saltwater, or chlorinated swimming pools. Just use the enclosed polishing cloth to remove fingerprints and dry off your jewelry after doing a light wash.